![]() We can’t review and verify the report because the reported behavior didn’t take place in Animal Jam.The report was referred to law enforcement, and at their request we are continuing to gather evidence for their investigation.Under no circumstances would we ever allow a player to remain in the game if we knew them to be a threat to other players. Our moderators review all sides of in-game communications, including in-game chat, jags, player wall, and pack chat to help inform them of any needed actions. We see the context for chat that, when presented out of context, appears to show unacceptable behavior in a game designed for children. At AJHQ we see when conflicts between players emerge, and occasionally we see these conflicts escalate into kids accusing each other of terrible things and attempting to draw the Animal Jam community into their battle. Sometimes the community sees one side of a dispute between players and it seems obvious who the bad actor is. We have reviewed the report, and we’ve determined that action isn’t warranted.If you sent us a player report and haven’t seen any action being taken in the game, or if you’re aware that multiple reports have been made about a player and you’re wondering why it seems nothing is being done. Why wasn’t action taken on my report / did you see my report? ![]() We take great care to watch for any subsequent illicit or harmful activity on reported accounts, and we report any such activity to the police, the FBI, NCMEC and other authorities as necessary. Any players found to be breaking the Animal Jam Terms of Service will have their accounts actioned. When we receive a report from any player or parent suggesting that unsafe behavior is taking place in Animal Jam, we investigate it thoroughly and take action immediately to protect our player community. What happens when you report a player in-game? What happens when you report a player in game?
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